Wonderment

We know the mailbox can be a feel more like a black box, but shipping orders shouldn't mean giving up control of the customer experience. Wonderment helps turn the post-purchase journey into an engaging, excitement inducing experience for your customers and offers time-saving, headache preventing, revenue driving superpowers for your business.

Prevent "where is my order?" tickets: Proactively notify customers about the status of their order, including delayed or lost shipments.

Automate shipping notifications via email and SMS: Send real-time order update notifications from Attentive and the other tools you love.

Stay on top of shipments with order lookup and reporting: Daily digests and real-time reports of stalled, delayed or lost orders. Send internal notifications to Slack, Gorgias, or email.

Branded Tracking Pages: Stop sending customers to the carrier's website. Launch a fully-branded tracking page on your domain that deflects support tickets and generates upsells.

Create personalized journeys on SMS.

Merchants using Attentive's Wonderment integration can power transactional messages about the shipping experience, use the data for segmentation, and drive customers back to the store. Shipping events are the most highly opened and engaged SMS campaigns and Wonderment enables Attentive drive customers to the tracking page on your site, where they can be further engaged.

Because of Attentive's strength in transactional messaging and Wonderment's strength in real-time tracking data, customers like Cloudy, The Well and Jones Road Beauty are able to deliver timely delivery updates to their customers. Combined with data from Shopify, they've mastered a powerful solution for post-purchase relationships and value.

Learn more about crafting the perfect post-purchase experience with Wonderment and Attentive by viewing the resources on this page or requesting a demo by clicking the button.