Rivo
Convert one-time buyers into repeat customers! Trusted by brands like HexClad, Ridge, Dr. Squatch, True Classic, Kitsch, Monos, Tuckernuck, BERO, Pit Viper, Princess Polly and over 9,000* more!
Developed by: Rivo
Support Email: integrations@rivo.io
About Rivo
Rivo is the retention platform built for Shopify and Shopify Plus, helping brands turn first‑time buyers into lifelong customers worldwide. Our platform, Loyalty, Referrals, Customer Accounts, and Memberships, pairs fully branded experiences with over 50 integrations across email, SMS, subscriptions, and onsite merchandising.
With an open developer toolkit (APIs, Webhooks, Shopify Flow, Metafields), teams ship faster and personalize every touchpoint without compromising performance or brand control. Rivo also offers modern Checkout Extensions to redeem points and promote referrals at checkout. Learn more at rivo.io.
Rivo and Attentive Mobile
The Rivo Loyalty & Referrals integration sends your customers' Loyalty data to Attentive to help you segment subscribers who have enrolled in your program and create targeted campaigns. You can reach out to customers with tailored messages that contain their loyalty properties to encourage points redemption and boost repeat purchases.
Media
Use cases
- Acquisition & Activation
Welcome + join incentive: “Thanks for joining! You’ve got 200 points waiting—tap to create your account & redeem.” (Rivo points as the dynamic value in Attentive). First-purchase nudge with loyalty value: If subscriber hasn’t ordered, send SMS showing potential points on their current cart to tip to first purchase. (Aligns with Rivo “Potential Loyalty Points” concept and loyalty personalization via Attentive).
- Conversion
Cart/Checkout abandonment with loyalty hook: “Your cart’s still here—use your 1,240 points for $12 off.” (Personalize with points balance). Product-level promos: “Double points on Haircare today only.” (Target segment = subscribers who opted into SMS + non-VIPs).
- Retention & LTV
Points balance & expiry reminders: “2,050 points expire in 7 days—redeem for free shipping or $20 off.” (Personalization using loyalty data). VIP tier moments: On upgrade/downgrade, send perks + exclusive access SMS (segment by VIP tier). Birthday flows: “Happy Birthday! +300 points added—here’s your link.” (Use Birthday as an earner and personalize copy).
- Advocacy & Referrals
Post-purchase referral prompt: “Gift friends 15%—you’ll earn 300 points when they buy. Your link: {ref_link}.” (Use Rivo Referrals with SMS delivery). Fraud-safe reward notifications: Only text reward after fulfillment rules pass (respecting Rivo referral fraud controls).
- Lifecycle & Community
VIP-only drops / early access: Segment by tier in Attentive; gate links in site with Rivo’s VIP status. Replenish & winback: “We miss you—spend 900 points toward your next order.” (Segment: “has points > X, no order in 60 days”).
- Plan & Prerequisites
Integration scope: Rivo → Attentive supports SMS personalization using loyalty data (points/tier context for segmentation & copy). Checkout Extensions (optional but powerful): If you want to reference “redeem at checkout” or auto-apply tiered rewards in your SMS CTA, note these require Shopify Plus + Rivo Plus. Data governance: Configure earners, expiry, and exclusions in Rivo so SMS logic reflects true balances/perks.
