Loop Subscriptions
Loop helps DTC brands to gamify their subscriptions and hence reduce cancellations and increase revenue. Using Loop, brands can easily automate & personalize subscriber rewards.
Developed by: Loop Subscriptions
Support Email: support@loopwork.co
About Loop Subscriptions
Five features that make us unique in the world of subscription apps as a long-term solution:
- Mobile first & self-serve customer portal made to reduce customer tickets
- Personalized & gamified subscriptions at scale with no-code workflow builder
- Setup & go live with bundles / subscription box in mins without developer help
- Complete retention stack: Cancellation flows, reasons, discounts & reactivations
- Stop losing money due to card failures with smart & tactical dunning management
A great Shopify subscription app which is saving us thousands by migrating away from Recharge. They are also improving our customer experience and retention, and have been very hands-on in helping us.
Loop Subscriptions and Attentive Mobile
Trigger SMS notifications based on different subscription events
- Subscription started: Welcome new subscribers with personalized texts and manage subscription link.
- Upcoming order: Send SMS reminder for upcoming orders.
- Failed payment: Send failed transaction alerts with links to update payment method.
- Order updates: Notify customers about the next order date when order is skipped or rescheduled.
- Subscription updates: Notify customers about their subscription status - paused, resumed, cancelled, reactivated
Send password-less login links to customer
- Reduce customer tickets: Allow customers to receive subscriber portal login links on SMS by just entering their number.
- Empower your customer support team to send links on SMS via admin portal.
Targeted marketing for subscribers
- Segment your customer base on the basis of active subscriptions, products subscribed, next order date etc.
- Reach out to specific subscribers for new product trials to increase AOV.
Reactivate campaigns for non-active subscribers
- Send highly personalized reactivation campaigns based on their subscription attributes with one-click reactivation links.
Media
Use cases
- 1-click link access through SMS
With the help of Loop x Attentive integration, brands can give their customers the ability to access the portal without a password or OTP
- Reduce payment failures by timely notifying customers
DTC brands lose roughly about ~20% of their revenue to payment failures. With the help of Loop X Attentive, customers get notified about payments not going through and they can update their payment details.
- Give customers ability to easily swap/skip/delay/pause
With the help of Loop x Attentive integration, brands can give their customers the flexibility to easily swap, skip, delay or pause their subscription with timely update.
- Reduce churn by ~25%
Utilize engaging cancellation flows to reduce subscriber churn through engagement videos, alternative options and 1 time rewards
- Reduce customer service tickets
OTP Less, password less customer portal login, easy subscriber actions like skip/pause/delay/product swaps. One click reactivations and easy upsells.
