Loop
Loop’s integration with Attentive gives you the power to use return data to turn returns into a profit-center via bespoke SMS outreach.
Developed by: Loop
Support Email: support@loopreturns.com
About Loop
Loop is the post-purchase platform that enables Shopify's biggest brands, such as Allbirds, FIGS, Princess Polly and Chubbies, to transform returns into exchanges. Loop helps over 1,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs.
Through innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $400 million in revenue over the past five years.
We've seen great engagement with journeys based on labels, return status, and when returns are expiring. It’s another way for our customers who prefer an SMS communication solution to get quick, real-time updates. We’ve also seen some revenue generation from journeys based on 'Label Created' and 'Label Updated' - the SMS serves as a gentle but effective reminder of our brand.
Loop and Attentive Mobile
It’s easy to fall into the trap of believing the shopping journey ends with returns. However, returns are the first step in extending your customer’s experience. When done well, you can retain revenue, increase sales, and earn brand loyalty.
By integrating Attentive with Loop, you can automatically update customer profiles with returns behavior, send return notifications, and customize triggers based on return-related events. The opportunities to create a bespoke experience for each customer are endless.
Use cases
- Lower Refunds with SMS
Deliver a personalized and simple returns experience with relevant and timely messages—encouraging exchanges rather than returns
- Customize Journeys
Use notification triggers directly within Attentive Journeys to send the right message at the right time
- Automate Triggers
Keep customers informed with extensive notification triggers like return created, status updates, and more
