About Gorgias
Gorgias is the #1 helpdesk for eCommerce. It transforms your customer support into a profit center. It enables thousands of merchants to manage all their customer service - Facebook & Instagram, emails, chat - in a unified platform integrated with Shopify and Magento. Developed with Automation and Monetization at its core, Gorgias builds your brand with each customer interaction.
Gorgias and Attentive Mobile
Reply to your SMS directly from Gorgias
Use cases
- Message forwarding
All text message responses received from a customer are automatically forwarded to your customer support team queue in Freshdesk so they can quickly assist the customer with their request.
- Support confirmation
Connect shoppers to a customer support representative when they need it the most. After a customer responds with a text message, they will be prompted to confirm they want to be connected with a customer support representative for assistance.
