Endear
Endear is the AI-powered clienteling software turning customer relationships into revenue for retail brands.
Developed by: Endear
Support Email: support@endearhq.com
About Endear
Turn customer signals into revenue, automatically.
Trusted by over 2,000 retail stores around the globe and earning over $1 billion in attributed sales, Endear is the CRM built for omnichannel brands; designed around how store teams work and how customers shop.
Endear's newest AI feature, Opportunity Engine, turns your customer data into a prioritized outreach queue for every associate. No more guessing, no more manual list-building. Just the right customer, at the right moment, with the right thing to say.
The best sales enablement tool on the market - a must-have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear’s customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.
Endear and Attentive Mobile
Make the most out of your marketing data.
View Attentive data on Endear customer profiles to further personalize your outreach and deliver a consistent experience across channels.
One Click Integration. Our out-of-the-box Attentive integration requires no tech lift on your end. Once connected, you'll be able to sync opt-ins and unsubscribes on a customer profile in Endear.
Enhanced Support. Work together across teams without stepping on toes. Know when a customer is looking for styling advice, or just responding to a marketing promotion, and be able to manage your messaging.
Smarter Selling. Have all your customer's data displayed when you're messaging with them. View marketing data from Attentive to better connect and recommend products accordingly.
Use cases
- Omnichannel Suppression Rules
Keep customer outreach balanced. Endear tracks Attentive’s outbound campaign logs to prevent message fatigue. If a customer recently received a broadcast from Attentive, Endear automatically suppresses them from 1-to-1 store associate campaigns for a set window. This keeps retail communication purposeful, prevents spam complaints, and protects the overall customer experience.
- Digital-to-Retail Warm Handoff
Turn online intent into offline sales. When a high-value customer clicks an Attentive SMS campaign but doesn't check out, Endear routes this interest directly to their local store associate’s dashboard. Staff can follow up with a hyper-personalized, 1-to-1 message or invite them to try the item on in-person, bridging digital browsing and in-store conversions.
- Real-Time Consent Compliance
Protect customer trust and maintain strict TCPA compliance. If a customer opts out or replies "STOP" to an Attentive SMS, their subscription status syncs instantly to Endear. This immediately restricts store associates from sending further 1-to-many clienteling campaigns, ensuring your brand never sends unauthorized messages from the storefront.
- High-Touch Cart Recovery for VIPs
Elevate abandoned cart outreach for your best clients. Instead of sending a standard automated reminder, Endear alerts store associates when a VIP abandons a high-value cart online. Associates can personally follow up via 1-to-1 SMS to answer product questions, offer sizing advice, or book an in-store styling session, salvaging premium revenue.
- In-Store to Digital Onboarding
Turn digital subscribers into loyal retail clients. When new shoppers sign up via Attentive’s website pop-ups or text-to-join keywords, their profiles are immediately created in Endear and routed to local store associates. Staff can instantly send a personalized welcome text to introduce themselves and establish a localized, face-to-face shopping relationship.
- Unified Customer Timeline on Store iPads
Give your retail staff full context. Endear syncs Attentive SMS interaction history directly onto the customer profile timeline. When customers walk into a boutique, associates using the Endear iPad app can instantly see which marketing campaigns and discount codes the customer recently engaged with, enabling personalized, highly informed in-store consultations.
