Wavebreak: Top Ecommerce Email & SMS Agency

Wavebreak is a full-service ecommerce email and SMS marketing agency helping direct-to-consumer (DTC) brands increase revenue, improve customer retention, and grow customer lifetime value (LTV).

Founded in 2016 and recognized among the top ecommerce email and SMS marketing agencies, Wavebreak specializes in lifecycle marketing, CRM strategy, and retention. As an Attentive marketing partner, our team combines senior-level strategy, premium creative, advanced segmentation, and hands-on execution to help ecommerce brands scale profitably.

Ecommerce Email & SMS Marketing Services

• Email Marketing: Campaign strategy, copywriting, design, promotional calendars, personalization, A/B testing, and full-service management.
• SMS Marketing: Attentive SMS campaigns, subscriber acquisition, automated text messaging, segmentation, and mobile-first customer engagement.
• Marketing Automation: Welcome series, abandoned cart, browse abandonment, post-purchase, replenishment, cross-sell, and win-back journeys.
• Lifecycle & Retention Marketing: Customer journey optimization, repeat purchase strategy, loyalty, subscription retention, and LTV growth.
• Advanced CRM Strategy: Behavioral segmentation, personalization, predictive analytics, deliverability, reporting, and performance optimization.
• Full-Service Management: Strategy, creative production, technical implementation, campaign execution, and continuous optimization.

Ecommerce Industries We Serve

Wavebreak works with ecommerce brands across supplements, vitamins, health and wellness, beauty, skincare, cosmetics, fashion, apparel, jewelry, accessories, food and beverage, home goods, lifestyle products, and subscriptions.

We tailor retention strategies to each industry, from supplement replenishment and subscription campaigns to fashion launches, VIP segmentation, and personalized ecommerce promotions.

Why Ecommerce Brands Choose Wavebreak

With experience across 100+ brands, Wavebreak combines specialized ecommerce marketing expertise with the leadership and execution of an in-house lifecycle marketing team.

Unlike generalist agencies, we focus on email, SMS, and customer retention. We support growing Shopify and Shopify Plus stores, established DTC brands, and ecommerce businesses seeking a dedicated retention marketing partner.

Whether you need full-service email and SMS management, Attentive SMS optimization, advanced automation, or a comprehensive ecommerce retention strategy, Wavebreak helps turn lifecycle marketing into a scalable channel.